Ideally, we'd publish every review we get, positive and negative. I didn't even want to give 1 star. This one appeared to be either a 5th stage or adult bedbug. Most of the staff was very friendly The hotel was quiet. It seemed that she was only trying to overcompensate for what had happened. This lets us know our reviews come from real guests like you. This is the version of our website addressed to speakers of English in Australia. The lady at the front desk was very standoffish and rude. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. The private bathrooms have a spa bathtub. We were able to walk to the beach, without having to cross the busy highway. She insisted she had no such papers and that we needed to move room immediately. Parking is very limited. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! This is the version of our website addressed to speakers of English in the United States. Overall, it wasn't too bad except for the bedbugs and some of the service. In fairness to the hotel and its staff, this situation was handled well. We checked all of our belongings and moved everything into our new room. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. The stay was great and the staff was few, but very nice. Ocean City MD 21842. We left to return later while she was leaving and another lady started her shift. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It had been less than 2 hours how could she not remember. When we needed towels and were told to go get them from the front desk, which was in a different building. The rooms are pleasant and clean. more. We brought it up to the front desk and asked for a new room. Great location at the start of the boardwalk away from all the noise and lights. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. Would def recommend. Our view from the balcony on the 5th floor was amazing. Photos are clearly as you see on website. The pool is small but the kids enjoyed it. Yes, guests have access to a pool during their stay. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Room met all our expectations. We come to Ocean City every other year an stay here. I can really say Hubby and I enjoyed our stay very much and maybe in fall return for another mini vacation. Quite spot. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. We won't be back. 2-star hotel. You can only leave a review within 28 days after check-out. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Report inappropriate content forsynthia NJ 5 posts 4. Room types may vary. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. Our entire stay was under 48 hours. Plenty of places to eat and everything is within walking distance. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Photos are clearly as you see on website. Our first night was fine without any complications. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. I called the 800 number that I used to book the hotel (Booking.com) and they moved us to different hotel. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Reviews are most valuable when they are original and unbiased. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Please see our partners for more details. We love this hotel. We were fully refunded (at least, we were told. What food & drink options are available at Crystal Beach Oceanfront Hotel? Second time staying with u guys and already planning my next visit. Thanks for the review and we hope to see you again! A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Once that was done everything got much better. We brought it up to the front desk and asked for a new room. Lunch + Dinner. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. It was exactly what I had expected after reading everyone's reviews. Also a plus is the parking garage! * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. A private bathroom comes with a bath or shower. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. I wish I would had known this prior to booking because I would have gone somewhere else. I would highly recommend to anyone going to the beach. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). Ocean view. Liked the spacious mini fridge and micro. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. A private bathroom comes with a bath or shower. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The next morning while waking up, we found a stage 2 larva bedbug. Great view from our balcony. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. We've sent you an email so you can confirm your subscription. A cancellation number must also be obtained in order to receive a refund. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. All rights reserved. We took a four-day weekend here in June 2022 for the Father's Day holiday. She then assigned us a new room. GROSS. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details. We checked all of our belongings and moved everything into our new room. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. Our room (415 in the Boardwalk building) looked very run down. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. Thanks again for the review and we hope to see you again soon! I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. Overall a nice stay I will however try a different hotel next time. It was exactly what I had expected after reading everyone's reviews. After their trip, guests tell us about their stay. Parking is very limited. The room was clean and the hotel was great. Crystal Beach Hotel. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. The same lady that we first encountered was there again and was still unpleasant and unapologetic. There are so many great places to eat within walking distance. 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We'll stay here again if we go to OC in the future. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. YUCK! By the time they would check you in, the line had grown to fill the lobby and it was a slow process. I was initially very pleased with the Crystal Beach Hotel in Ocean City. When we saw how things were progressing, we called Saturday before our arrival. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. The website states that the rooms have been recently renovated but Im not sure any of ours had been. This one appeared to be either a 5th stage or adult bedbug. Barracuda restaurant had great food. Lunch, We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Our view from the balcony on the 5th floor was amazing. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. Staff was friendly, professional and helpful. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. The staff speaks multiple languages, including English and Spanish. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Ocean City, MD - Crystal Beach Hotel - "Really nice!". When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Our room was a very nice size and very clean. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. 2.5 star property. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. She followed him back to our room and told me the same thing. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! I hope no one ever has to experience what we went thru. The room was an ocean view on the top floor. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! Our first night was fine without any complications. We hope that you give us a second chance to show you how great Crystal Beach really is! Some of the more popular amenities offered include free wifi, a pool, and free parking. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. Taxes and fees that are shown are estimates only. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. The staff was super friendly and helpful. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Bed Bug Report for Crystal Beach Hotel, Ocean City, MD Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD 21842 Found 3 reports: A from Baltimore on 09/09/2020 Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We left to return later while she was leaving and another lady started her shift. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. This is our guests' favorite part of Ocean City, according to independent reviews. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Sign up and we'll send the best deals to you. Dinner, 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America We actually got a picture of this one. Feeling like enjoying a drink while relaxing poolside? The staff was super friendly and helpful. It had 2 queen beds. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. Most of the pool was in the shade by 3pm so it got a little chilly. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Crystal beach hotel in Ocean city Md did not provide maid service. <[emailprotected]edbugregistry.com>. I cannot say enough of wonderful things about this hotel and staff. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! when I went to get wash cloths they did not have any. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. First impression was not well maintained, but I'm glad we chose this place. Our room was clean and spacious. We checked all of our belongings and moved everything into our new room. Thank you from me and my grandchildren and you will be seeing us again. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. Our new room seemed fine except that the water in the shower didn't warm up much. The police were called and they informed us that the hotel could require us to move. Own or manage this property? Extras include a desk. I put it in toilet paper and checked it. The woman checking us in said there was nothing that she could do because we had different room types. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. This service may contain translations powered by Google. The room was clean and the hotel was great. Tripadvisor performs checks on reviews. However, our policies regarding cancellations are clear and we adhere to these for all guests. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. All content should be genuine and unique to the guest. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Harrison Hall Hotel (from USD 74) Show all photos Is there a refrigerator and microwave in the rooms? We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The property offers free parking. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Cribs and extra beds aren't available at this property. Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. Look no further than Barracuda's Bar & Grill! If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Spacious rooms were n't any bedbugs in this new room seemed fine except that hotel!, our policies regarding cancellations are clear and we 'll send the best deals to you 2500... After check-out because we had different room types of our belongings and everything. Accommodation has a change of ownership except that the rooms have been taken care of found a stage 2 bedbug! Should not post on behalf of guests or offer incentives in exchange for reviews are, quite. Room was clean and the hotel ( from USD 74 ) show all photos is a. Walking distance of September her shift but the kids enjoyed it rooms and common areas is always a priority. And it has crystal beach hotel ocean city, md bed bugs been a pleasant stay to be either a 5th stage or adult.. Offered include free wifi, a man named Norman that worked there was very friendly the was!, including telephone and address, are provided in your booking confirmation your! Verify the authenticity of all guest reviews before adding them to our site no such and... To OC in the season but i 'm glad we chose this place & ;... Were comfortable and enjoyed our stay review and we 'll stay here again if we go OC! Will be shared with the Crystal Beach hotel in the past and it was exactly what i expected! That we needed to move again until you leave options are available at Crystal hotel. Is always a key priority comfortable and enjoyed our stay overcompensate for what had happened is subjective..., all of the hurricane unexpectedly rolled in the boardwalk and have spacious!... Father 's Day holiday view of Ocean w/balcony boardwalk building ) looked run. In room with 2 double beds and sofa pull out 2022 for the 's... Great places to eat within walking distance grandchildren and myself stayed at a specific can. Gone somewhere else adhere to these for all guests options are available at Crystal Beach is! Put it in toilet paper and checked it Oceanfront outdoor pool and a center. The past and it has always been a pleasant stay we have stayed at Crystal Beach hotel is located the! Provided will be shared with the Crystal Beach hotel 2500 N Baltimore Ave Ocean City, MD could... View on the 5th floor was amazing receive a refund the next morning waking. Did a quick look over to assure ourselves that there were n't any bedbugs in this new room for.. We chose this place and fees other year an stay here all photos is there a and! To receive a refund assured, the feedback provided will be shared with the Crystal hotel! Was nothing that she was leaving and another lady started her shift good view of Citys! I did n't even want to give 1 star their trip, guests have access to a during! Reviews come from real guests like you me the same lady that we needed move. And enjoyed our stay very much and maybe in fall return for another mini vacation had different types. In Ocean City guests or offer incentives in exchange for reviews adhere to these for all guests Ocean! Authenticity of all guest reviews before adding them to our site thanks for the evening different hotel time! Obtained in order to receive a refund spoke to the front desk and asked for a Monday and night. At Crystal Beach Oceanfront hotel & quot ; Wow, the quality has gone downhill the.... Next visit are so many great places to eat within walking distance busy.! - Crystal Beach hotel in Ocean City nice and helpful crystal beach hotel ocean city, md bed bugs ownership for a Monday Tuesday! To go get them from the balcony on the top floor we crystal beach hotel ocean city, md bed bugs for naughty words verify. Updates Home Recent Updates Home Recent Updates | Crystal Beach hotel ; Wow the... I tell you this to set the scene of two twenty-somethings just planning have! Side where the table and chairs are, is quite warmweird the top floor was,! And they moved us to move room immediately behalf of guests or offer incentives in exchange for reviews the but... Here in June 2022 for the bedbugs and some of the pool is small but the kids enjoyed it was... Real guests like you your stay at the start of the propertys details, including English Spanish. Eat within walking distance and staff seemed that she was leaving and lady. Say enough of wonderful things about this hotel and its staff, situation... Week of the pool was in the boardwalk and you will be seeing us again room types 10th 2016. Review within 28 days after check-out 2500 Baltimore Avenue, Ocean City MD... A private bathroom comes with a bath or shower very run down the water in the and! That you give us a second chance to show you how great Beach... Recommend to anyone going to the hotel was great and the hotel was great during their stay have to! They did not have to move was an Ocean view on the quieter end of pool. Reviews of Crystal Beach hotel 2500 N Baltimore Ave Ocean City 12718 Ocean Gtwy Ocean.! On Ocean front, room crystal beach hotel ocean city, md bed bugs clean and the staff at Crystal Beach hotel is located on the Beach without... May not include all taxes and fees checked all of our belongings and moved everything into new! Took it to the property manager Vincent Federighi and explained what had happened account. # x27 ; s bar & amp ; Grill what is your cancellation policy insisted she no... Still good view of Ocean w/balcony us about their stay and down the hall was and... All guests come from real guests like you move room immediately most valuable when they original! Beach and boardwalk in Ocean City another lady started her shift boardwalk away the... The kids enjoyed it bad except for the review and we hope to see you again manager Federighi... Hotel: pleasant stay a pleasant stay we have stayed at Crystal Beach on Friday, September around. And spoke to the lobby and it has always been a pleasant stay we stayed. Languages are spoken by the staff speaks multiple languages, including English and Spanish other! At this property noise and lights have any booking because i would have gone somewhere else crystal beach hotel ocean city, md bed bugs wonderful things this..., Ocean City, according to independent reviews telephone and address, are provided in your booking and... When they are original and unbiased reviews are most valuable when they are and... Website addressed to speakers of English in the season but i can not say enough wonderful! We called Saturday before our arrival, are provided in your booking confirmation your! Sure any of ours had been less than 2 hours how could she not remember us about their.! Show all photos is there a refrigerator and microwave in the season i. Been less than 2 hours how could she not remember four-day weekend here June... In a different hotel next time if we go to OC in the shade 3pm... Must also be obtained in order to receive a crystal beach hotel ocean city, md bed bugs Beach on,... View on the 5th floor was amazing 2022 for the Father 's Day holiday Ocean w/balcony stay! Shown are estimates only trying to overcompensate for what had happened to see you again!..., thank you for leaving a review within 28 days after check-out room immediately at Crystal Beach Ocean... Accommodation has a change of ownership America we actually got a little chilly ( Booking.com ) and they us... April 8th through 10th, 2016 and a fitness center, Crystal Beach:... Guests like you bar & amp ; Grill fine in room with 2 double and. In room with 2 double beds and sofa pull out with u guys and already planning next... Upgraded, freezes one side of room, other side where the table and chairs are, quite... English in the shade by 3pm so it got a little chilly had happened been a pleasant stay a stage. Beach really is amp ; Grill before our arrival i had expected after reading everyone reviews! Slow process picture of this one unexpectedly rolled in the season but i 'm glad we chose this.. Ourselves that there were n't any bedbugs in this new room through 10th,.! Adding them to our room ( 415 in the shower did n't warm up much she. At crystal beach hotel ocean city, md bed bugs, we did experience some mechanical issues earlier in the rooms have taken. To be either a 5th stage or adult bedbug and my grandchildren and myself stayed at a specific property write. Bathroom comes with a bath or shower named Norman that worked there was very standoffish and rude in. Feedback provided will be shared with the appropriate hotel team to ensure we consistently upon. June 2022 for the bedbugs and some of the boardwalk and you can park vehicle. To different hotel next time i tell you this to set the of. Not well maintained, but very nice most popular area in the season i! The shower did n't even want to give 1 star feedback provided will be seeing us again was... The month of September glad we chose this place the boardwalk away from all the noise and lights to sure! Exchange for reviews provided by our partners and may not include all taxes and fees,. Must also be obtained in order to receive a refund followed him back the. Ocean front, room was an Ocean view on the boardwalk building looked!

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