MASTA Limited provides more than 170 private travel clinics across the UK. Lessons were shared to make sure action was taken to improve safety in the service.When there were unintended or unexpected safety incidents, people received reasonable support, truthful information, an apology and were told about any actions to improve processes to prevent the same thing happening again.The provider conducted safety risk assessments. A comprehensive assessment was undertaken which included an up to date medical history.Clients received a MASTA travel health brief. They were proud to work for the service.The service focused on the needs of clients.The regional manager and registered manager acted on behaviour and performance inconsistent with the vision and values.Openness, honesty and transparency were demonstrated when responding to incidents and complaints. For example, the provider was registered with the Information Commissioner’s Office and had its own information governance policies.

Welcome to the MASTA (Medical Advisory Services for Travellers Abroad) Facebook Page.

Protect your health abroad or find your nearest travel clinic. The independent regulator of health and social care in England.We carried out an announced comprehensive inspection at MASTA Travel Clinic - Bristol under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. For example, other MASTA travel clinics within Bristol were available for clients who found access to the clinic limiting.Clients had timely access to initial assessment and treatment.Waiting times, delays and cancellations were minimal and managed appropriately.Clients with the most urgent needs had their care and treatment prioritised.Clients reported that the appointment system was easy to use.Information about how to make a complaint or raise concerns was available.

The service learned, and shared lessons identified themes and took action to improve safety in the service. The provider encouraged a culture of openness and honesty.There was a clear vision and set of values. MASTA offer a comprehensive range of travel vaccinations, antimalarials, occupational health and corporate services. There was a strong focus on continuous learning and improvement at all levels.There was an overarching governance framework which supported the delivery of the strategy and good quality care. This included arrangements to monitor and improve quality and identify risk.The provider was aware of and complied with the requirements of the duty of candour.

Travel Clinic .

They displayed an understanding and non-judgmental attitude to all clients.The service gave clients timely support and information.Interpretation services were available for clients who did not have English as a first language. The provider had a focus to encourage reporting of near misses. They had confidence that these would be addressed.There were processes for providing all staff with the development they need. It identified and addressed the causes of any workforce inequality. This helped it to understand risks and gave a clear, accurate and current picture that led to safety improvements.There was a system for recording and acting on significant events.

These types of arrangements are exempt by law from CQC regulation. A range of useful healthcare items is also available to protect against such hazards as biting insects, unsafe water, exposure to strong sunlight and travellers’ diarrhoea.It is important to understand that travel health is a specialised area of medicine and at your initial consultation you will be asked a few short questions regarding your travel plans, your health and any previous vaccinations.

The provider encouraged a culture of openness and honesty. Mowbray Square. The service had an effective mechanism in place to disseminate alerts to all members of the team including sessional and agency staff.Staff had the skills, knowledge and experience to deliver effective care and treatment.

They have access to the latest travel heath information, provided by MASTA’s in-house clinical team. This included an induction process, one-to-one meetings, appraisals, observed practice days, clinical supervision and support for revalidation.Clients received coordinated and person-centred care specific to their travel health needs.

The clinic provides all the advice and vaccinations that you and your family will require for any foreign travel.

Consultation options: Telephone consultations (Incurs a £20 fee) Face to face consultations

Nursing staff received up to date training in line with this.The service made improvements through the use of completed audits. They were knowledgeable about issues and priorities relating to the quality and future of services. An additional registered nurse had recently been employed to increase clinic availability.Staff understood their responsibilities to manage emergencies and to recognise those in need of urgent medical attention.Relevant medicines and equipment for the treatment of anaphylaxis were available to treat emergencies were available and in line with Resuscitation Council UK guidelines. MASTA offer a comprehensive range of travel vaccinations, antimalarials, occupational health and corporate services.

The provider had an induction programme for all newly appointed staff.

It was widely recognised as an invaluable tool both to clinical staff and clients.The service made use of internal reviews of incidents and complaints as well as external incident alerts.

In addition, the clinic holds a licence to administer yellow fever vaccines.This location is registered with CQC under the Health and Social Care Act 2008 in respect of some, (the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of travel health) but not all, of the services it provides. It acted as a result to improve the quality of care.

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