They're scammers. Whether you are attending prom for the first...We’re in this together! Eastbay empowers athletes by offering the best selection of pro-grade gear available, along with the knowledge and advice needed to win on and off the field. The customer care SUCKS! I’ve never had any problems with footlocker or champs as they are affiliated with them. This simple company now working for Footlocker Inc. is telling me my order was delivered today. It suck because i like ordering online but if its such a hassle … Never again.Why don’t they ever answer the f#%$3 phone.Orders 3 pairs of shoes and paid for rush shipping.

Between Footlocker Inc, their affiliates including Eastbay, I have bought way too much stuff. You cannot track it online. Never again!

The most common issues with Eastbay are around customer service, which is not as good as expected by some customers. it this true?Hello!

I honestly think they're selling stuff they don't even have access to.I don't even know if they are in business anymore but I wouldn't say my experience was either good or bad. I placed my orders on May 4, 2020 and until now I don't know if I can refund my money or have my shoes.

He told me I could not return the shoes until they get them back, which is a lie they could easily called the post office and reverse the shipment while in transit. nothing! No email response. Sometimes shipping can be tremendously long.Spent hrs on phone literally 6 to be exact and kept saying 3 to 5 money will be back in account been 30 days and finally they said sorry dispute ir with your bank! Great producta if you acctually get them. This happens every single mother frickin time I order something from here.

Eastbay ranks 424 of 2016 in Footwear and Clothing category. i have wide feet and i often don't know if the shoe is going to fit me so i need an easy exchange program. I never received any tracking info. Unbelievable! I contacted Eastbay customer service (18008262205) by phone for over a week and … Not able to reach by phone. Have been teying to contact costumer service for the last couple weeks to get this resolved and always sit on the line for HOURS. I BOUGHT MY FATHER A NICE FATHERS DAY GIFT AND THIS GODDAMN COMPANY STOLE MY MONEY AND WONT EVEN RETURN MY CALLS OR EMAILS. They did send out the right item I ordered.

i tried calling for days!
Their retail store admitted the products were defective but said I had to go to Eastbay for refund/credit.

Not the cheapest place I've found but they deliver what they advertise.

i'm not sure if my order is on its way because my email 'isn't registered.' That was July 10th which my status was shipped and in transit.

I would've ordered somewhere else if I knew I had to pay full price.Decent place to buy from. Eastbay is a shiz website.


They have been giving me the loops for the last 3 weeks. Wasted hours on hold w customer service. Took 4 Weeks to get my order.My go to place for sports gear and shoes...I paid for my shoes on the 22nd of May 2020. You cannot track it online. I was supposed to receive the shoes within 5-6 business days but a month passes by and i still haven’t received them. They're scammers. They will tell you that due to the pandemic blah blah blah blah that is why there is delays. Which meant it has been over a month. Customer service reps are poorly trained if they even speak English, they suggested I call back daily for status on commodity items.

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