I seem to have misplaced the refund documents but I could maybe get in touch with whale watch to get another.

The 10am tour may see one and then the 10.30am tour may miss it so it is very difficult to predict. Overview.

The staff on board was very knowledgeable and did their best to find us some whales and a bonus of dolphins. If you decide to cancel for any reason then as long as you give us at least 48 hours then we will be happy to offer you a full refund.Yes unfortunately that is the case and this is the only one whale watch boat cruise company in Kaikoura. A 95% success rate means a guaranteed 80% refund if your tour does not see a whale. "THE ULTIMATE MARINE EXPERIENCE" Whale Watch® is New Zealand's only marine-based whale watching company offering visitors an exciting up-close encounter with the Giant Sperm Whale all year round. I’d be confident to use their site again,Problem with booking and also if the weather conditions were favourable....everything travel kept us up to date throughout the day (thanks Shelley).Excellent saw 2 sperm whales, dolphins and albatross...entertaining crew!easy communicate and clear instruction for the event / activities check in, location.went to watch whale in kaikoura was fun, so excited to see the special animal in the sea, chasing their location and getting near and near to see it. Am receiving a full refund due to taking out the insurance. Dusky dolphins, as well as Common and Hector Dolphins, are also spotted year-round. Great to get full refund on cancelled trip.Informative guide. Passenger comfort and safety is always our priority. There is a large parking area for our renta,We popped in to the office early just to check if the trip would be running given the bad weather. Sperm Whales are at the top of this food chain and the abundance of fish ensures they make the waters of Kaikoura their home.Hi Georgia. their smiles,and the way they try their hardest to bring the people to the action.Everything was very easy and quick to use. The check in for the Whale Watching is next door to the train station.Hi Helen, yes Whale Watch Kaikoura certainly will be operating on Jan 1 2013.Hi Sam. It should also be communicated in advance on your home page: the size of the family, etc...People have no idea why they did not make it to the boat and they do not know why others were selected from the wait list. When were you looking at booking for? Please contact me at *personal info removed by Feefo*,Booking very easy and when the tour was cancelled due to bad weather I had no trouble with them telling me I will get a full refund,Sorry tour cancelled and won't be able to try again till next year.Fantastic, great at phoning back and very willing to help.Was unable to go due to whales being outside of area.It took a week to refund money back into our account, on an activity that was cancelled.Belinda was extremely helpful with sending through a voucher that we can use at a different time as Whale Watching was cancelled.Unfortunately it was cancelled but we have done it before and with our voucher will do it again,great on line help when doing the booking and good follow up and response to refund which I am confident will be credited to my account. Whale Watching Flights in Kaikōura.

The other thing which is not transparent is how you select people from wait list. Questa è una versione del sito destinata in generale a chi parla.Questo sito utilizza i cookie per migliorare l'esperienza degli utenti, per aumentare la sicurezza e per mostrare annunci pubblicitari personalizzati.Immersioni e snorkeling, Giri in barca, Tour ecologici, Tour nella natura, Osservazione di delfini e balene,Sport acquatici, Tour privati, Osservazione di delfini e balene, Tour nella natura, Kayak e canoa,Immersioni e snorkeling, Tour nella natura,Whale Watch Kaikoura: attività nelle vicinanze.Kaikoura è rinomata per la sua incredibile vita marina e scoprirai perché in questo tour di osservazione delle balene. Hopefully we can get the refund sorted. not only as to whales. Excellent safety procedures with briefing before setting out & reminders aboard. When we asked questions it was always answered with a friendly answer.Everything was well done & through no fault of their own, the weather was terrible & had to be cancelled, so didnt get to see the whales.WE were not aware that we were not directly in touch with whale watch.Recommended for sure!! Answered any queries.

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